✓ Returnable Items:

• Tech gadgets in original packaging with all components
• Electronics and accessories with original packaging
• Mobile accessories and phone cases
• Computer peripherals and accessories
• Smart devices and wearables
• Items that are unused and in original condition

✗ Non-Returnable Items:

• Customized or personalized tech items
• Items without original packaging or accessories
• Used or damaged items (not due to shipping)
• Clearance or final sale items
• Software or digital products that have been activated
• Electronic items damaged by misuse or water damage

Step 1: Request Return Authorization

• Log into your account and go to "My Orders"
• Select the order and click "Return Items"
• Choose the items you want to return and reason
• Submit your return request

Step 2: Package Your Items

• Ensure items are in original condition with tags
• Include original packaging when possible
• Place items in a secure shipping box
• Include the return authorization slip

Step 3: Ship Your Return

• Use the prepaid return label (if provided)
• Drop off at authorized pickup points
• Keep tracking information for your records

Model/Variant Exchange

We offer free exchanges for different models or variants of tech gadgets within 7 days of delivery, subject to availability.

Color/Specification Exchange

You can exchange for a different color or specification of the same tech product, subject to availability and price difference.

Exchange Process

• Follow the same return process
• Select "Exchange" instead of "Return"
• Choose your preferred replacement
• We'll ship the new item once we receive your return

Processing Time

• Returns are processed within 5-7 business days of receipt
• Refunds are issued to the original payment method
• Bank processing may take 3-5 additional business days

Refund Amount

• Full product price for eligible returns
• Original shipping charges (if return is due to our error)
• Return shipping costs may be deducted (unless our error)

Free Return Shipping

• Items received damaged or defective
• Wrong tech gadget sent by our error
• Model/variant exchange for tech products

Customer Pays Shipping

• Change of mind returns
• Product doesn't meet expectations
• Color/specification preference changes

Can I return sale items?

Sale items can be returned unless marked as "Final Sale" or "Clearance".

What if I lose my receipt?

Digital receipts are sent to your email. You can also find order details in your account.

Can I return items to a physical store?

Currently, all returns must be processed through our online return system.

How do I track my return?

Use the tracking number provided with your return shipping label.